Shipping policy

Shipping Policy

Last Updated: 4 August 2026

Thank you for shopping with N-EG Fuel. We strive to process and deliver your order as quickly and safely as possible.

Orders are processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.

Delivery times vary depending on the destination country and customs clearance.

Estimated delivery:

Please note that delays may occur due to customs inspections, weather conditions, or courier service disruptions.

Shipping charges are calculated at checkout based on:

Any free shipping promotions will be displayed during checkout.

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Customers are responsible for providing the correct shipping address.

If an incorrect address is provided, additional shipping charges may apply for re-delivery.

If your parcel arrives damaged or is lost during transit, please contact us within 48 hours of receiving (or expected delivery of) your order.

Please provide:

We will work with the courier to resolve the issue as quickly as possible.

International customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authority.

These charges are not included in the product price or shipping fee.

For any shipping enquiries, please contact:

Email: negfuelmy@gmail.com